About

Dendrite Clinical Systems Ltd

Patient Confidentiality

Data is collected, processed and erased under the jurisdiction of the country where the data is held, and the legal basis for holding these data varies from one country to another. In the UK the data is managed under the provisions of the Data Protection Act 1998, which is independently monitored by the Information Commissioners Office (ICO).

Everyone collecting patient identifiable information must comply with the Common Law Duty of Confidentiality and it is the responsibility of these organisations to ensure that Information provided by the patients to the hospitals in confidence will only be used for the purposes explained to the patient and to which they have consented, unless there are other circumstances covered by the law.

Dendrite, as a customer of the NHS, and other health related organisations across the World, must also comply, but as contracted data processors, we are reliant upon those who collect and supply the data to us to ensure their own compliance before handing the data over to us or allowing us access to it.

Dendrite complies with the NHS Confidentiality Code of Conduct - All Dendrite staff protect patient identifiable information, and only undertake actions on the data as agreed with the customer providing the data. All data is held in accordance with the UK Data Protection Act 1998 and Information Governance guidelines.

Remote Access

When providing remote access support services, or working on a hosted server, if copies of data need to be made, the copy is either stored on the customer server, or, if required to be downloaded, is logged and held on a 256-bit encrypted hard disk drive until such time as there is no need to retain that data. At this time the data is deleted from the encrypted hard disk drive and closed on the log.

Reporting and data processing / analysis

If Dendrite has been contracted to undertake any reporting or data processing / analysis by a customer, Dendrite liaise with the customer to ensure that the data will be supplied and managed in a secure manner.

Once supplied, again, the Data is stored on a 256-bit encrypted hard disk drive until such time as there is no need to retain that data. At this time the data is deleted from the encrypted hard disk drive and closed in the log.

Whilst any patient identifiable data is held by Dendrite, it is kept in accordance with strict Information Governance policies and in accordance with the Data Protection Act 1998

Sharing information with other organisations

As Dendrite are only ever Data Processors, we are bound by contracts with our customers with regards to data sharing. Dendrite will therefore never provide any data to any other organisation other than the contracted customer (within the bounds of the contract under which it has been provided).

If Dendrite is requested by another person or organisation other than the customer to have access to that customer's data, they will always be referred to the customer and Dendrite will only ever release the data to the customer.

Patient rights to withdraw consent for sharing personal information

At any time patients have the right to refuse/withdraw consent to information sharing. However, as Dendrite are only Data Processors, we would always refer the patient to the Data Owner to discuss this with them. They will then explain the reason why the data is being collected and any possible consequences of their data being withheld. If directed by our customer, we would delete the patient record in accordance with their instructions.

Further information

To learn more about how patient identifiable information is used and held within Dendrite, please contact the Information Governance team at Dendrite.

Information Governance Team
The Hub, Station Road

Henley-on-Thames

Oxfordshire RG9 1AY

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website Privacy Policy & Disclaimer

Dendrite Clinical Systems Ltd will keep all personal data private and will not forward your details to any other 3rd party. We may from time to time send you information on our products or news on industry developments.

If you do not wish to receive this information, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. placing the word 'unsubscribe' in the subject box.

 

This Website Privacy Policy was last updated: 17/08/2017

Disclaimer

Dendrite Clinical Systems Ltd shall not be liable for any direct, indirect, special or consequential damages arising out of the use of this website or the reliance on information in it. The content of this paragraph and its disclaimers and exclusions shall apply to the maximum extent permissible by applicable laws. Any rights not expressly granted herein are reserved.

Dendrite Clinical Systems Ltd have used reasonable care to ensure that the information appearing on this website is accurate and up-to-date. While care has been taken to prevent the occurrence of errors and omissions the user of this website should not take the accuracy of the information for granted. None of the material contained in this website is to be relied upon as a statement or representation of fact.

Dendrite Clinical Systems Ltd have no control over the use to which the information within this website may be put and shall not be liable for any loss or damage either direct indirect or consequential arising out of or in connection with the use of such information. Your statutory rights remain unaffected.

Dendrite Clinical Systems Ltd cannot be held liable for the content of all of the websites to which this website links. Users of this website link to other websites at their own risk and use those websites according to the terms and conditions of use of those websites.

 

Privacy policy
This document is Dendrite Clinical Systems' Privacy Policy. It is intended to inform you of the information that we may collect about you during your usage of this site, and what we do with it. If you do not agree with the terms of the Privacy Policy, you should discontinue use of the site.
Website Visitors
Like most website operators, Dendrite Clinical Systems collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Dendrite Clinical Systems' purpose in collecting non-personally identifying information is to better understand how Dendrite Clinical Systems' visitors use its website. From time to time, Dendrite Clinical Systems may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Dendrite Clinical Systems also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Dendrite Clinical Systems only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Dendrite Clinical Systems' websites choose to interact with Dendrite Clinical Systems in ways that require Dendrite Clinical Systems to gather personally-identifying information. The amount and type of information that Dendrite Clinical Systems gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a user account to provide a username and email address. Those who engage in transactions with Dendrite Clinical Systems are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Dendrite Clinical Systems collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Dendrite Clinical Systems. Dendrite Clinical Systems does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
Dendrite Clinical Systems may collect statistics about the behaviour of visitors to its websites. Dendrite Clinical Systems may display this information publicly or provide it to others. However, Dendrite Clinical Systems does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Dendrite Clinical Systems discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Dendrite Clinical Systems' behalf or to provide services available at Dendrite Clinical Systems, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Dendrite Clinical Systems, you consent to the transfer of such information to them Dendrite Clinical Systems will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Dendrite Clinical Systems discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Dendrite Clinical Systems believes in good faith that disclosure is reasonably necessary to protect the property or rights of Dendrite Clinical Systems, third parties or the public at large. If you are a registered user of Dendrite Clinical Systems' website and have supplied your email address, Dendrite Clinical Systems may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Dendrite Clinical Systems. If you send us email, we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Dendrite Clinical Systems takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Dendrite Clinical Systems offers a newsletter email service, which we use to keep you updated about medical news and conferences. Every email we send contains an “unsubscribe” link which allows you to remove your email address from the subscription service.
Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Dendrite Clinical Systems uses cookies to help Dendrite Clinical Systems identify and track visitors, their usage of Dendrite Clinical Systems website, and their website access preferences. Dendrite Clinical Systems visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Dendrite Clinical Systems' websites, with the drawback that certain features of Dendrite Clinical Systems' websites may not function properly without the aid of cookies.
Business Transfers
If Dendrite Clinical Systems, or substantially all of its assets were acquired, or in the unlikely event that Dendrite Clinical Systems goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Dendrite Clinical Systems may continue to use your personal information as set forth in this policy.
Privacy Policy Changes
Although most changes are likely to be minor, Dendrite Clinical Systems may change its Privacy Policy from time to time, and at Dendrite Clinical Systems' sole discretion. Dendrite Clinical Systems encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

English law and jurisdiction applies with respect to contents of this website.

Dendrite Clinical Systems have an impressive client list featuring National and International Medical Societies. We also have an extensive client-base in the medical device and pharmaceutical industry. Our contracts range from simple sponsorship agreements for national and international databases that guarantee maximum exposure to our clients' target audiences to tailored systems that we have developed for a specific product or therapeutic area. A number of our industry clients have used our systems specifically to run post-marketing surveillance studies and to collect reliable market research data.

 

   

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Associations

View some of the associations, societies, registries and industry partners Dendrite work with below:

 

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Subcategories

Dendrite Clinical Systems have an impressive client list featuring National and International Medical Societies. We also have an extensive client-base in the medical device and pharmaceutical industry. Our contracts range from simple sponsorship agreements for national and international databases that guarantee maximum exposure to our clients' target audiences to tailored systems that we have developed for a specific product or therapeutic area. A number of our industry clients have used our systems specifically to run post-marketing surveillance studies and to collect reliable market research data.